Privacy Policy
ReelReach respects your privacy. This policy explains the information we may collect when you use our website or request a Reel promotion service, and how it may be used.
1. Information We May Collect
- Contact details you provide, such as your email address.
- Order details, including selected plan, Instagram Reel URL, and order Tracking ID.
- Payment status and transaction reference information needed to check an order. We do not ask your UPI PIN, OTP or password, and we also do not save your full card details with us.
- Basic technical information that may be recorded by hosting or security services, such as browser or access logs.
2. How We Use Information
We may use submitted information to manage orders, communicate campaign status, respond to support requests, investigate payment or technical issues, prevent misuse, and improve our services.
3. Sharing of Information
We do not intend to sell personal information. Information may be shared with service providers who help operate the website, handle payments, provide hosting, or support campaign delivery where necessary. Information may also be disclosed when required by law or to protect our rights and users.
4. Retention and Security
We retain information for as long as reasonably necessary for order handling, support, legal obligations, and dispute resolution. We use reasonable safeguards, but no electronic storage or transmission method can be guaranteed completely secure.
5. Cookies and Third-Party Services
Our hosting provider or integrated services may use cookies or similar technologies for essential functionality, security, analytics, or payment processing. Third-party services are governed by their own privacy policies.
6. Your Choices and Contact
You may contact us to ask about, correct, or request deletion of personal information, subject to applicable legal and operational requirements.
Privacy contact: [Insert your official support email]
Cancellation Policy
Please review your selected plan, order details, and Reel URL carefully before placing an order.
1. Orders Are Final
Once an order has been placed, customers cannot cancel the campaign simply because they have changed their mind or no longer wish to proceed. Please check all order details before confirming your purchase.
2. Corrections to Order Details
If you notice an error in your email address or Reel URL, create an ticket with the tracking id as soon as possible. Changes cannot be guaranteed once processing or campaign delivery has begun.
3. Technical or Delivery Issues
If we are unable to deliver the purchased service due to a technical issue on our side, create a support ticket. We will review the circumstances and explain the available resolution. Any rights that apply under law remain unaffected.
4. Order Support
When contacting us, provide your Tracking ID, registered email address, and a short description of the issue. Do not send passwords, OTPs, UPI PINs, or full card details.
Support email: support@rellreach.net
Refund Policy
All purchases are final once an order is placed. Customers cannot request a refund solely because they have changed their mind or no longer wish to proceed with the campaign.
1. When a Refund May Be Considered
- Duplicate payment: A duplicate charge for the same order may be refunded after verification.
- Service not delivered: If ReelReach is unable to deliver the purchased service due to a technical issue on our side, we will review the order and determine an appropriate resolution, which may include a refund where applicable.
- Other legally required cases: Refunds will be handled as required by applicable law.
2. Completed Campaigns
Completed campaigns are generally non-refundable. Refund eligibility may depend on order status, the service delivered, and applicable legal requirements.
3. How to Request a Refund
Create a support ticket with your Tracking ID, registered email address, payment transaction reference, and reason for the request. Never share your UPI PIN, OTP, account password, or full card details.
4. Review and Processing
We will review the request and communicate the outcome. If approved, a refund will generally be returned through the original payment method where possible. The time for funds to appear may depend on your bank or payment provider.
5. Tracking ID and Payment Verification
A Tracking ID identifies an order; it does not by itself prove payment has been received or verified. If an order is pending, create a ticket with the Tracking ID and transaction reference.
Contact Us
For any queries or support, write us at: support@reelreach.net
Or please create a Support Ticket